Refund policy
Return and Refund Policy
We offer a 90-day return policy. This means you have 90 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging. You'll also need to provide the receipt or proof of purchase (such as an order screenshot).
If you have any questions or need to request a return, please contact us via:
Email: senix.support@yatusa.com
Phone: +1-800-261-3981
The return process is as follows:
- Contact us to explain the reason for return and provide your order number.
- Once your return is accepted, we will send you detailed return instructions and a return shipping label.
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Please mail the item back to the designated address
(10506 Bryton Corporate Center Dr, #500, Huntersville, NC 28078).
Return Shipping Costs:
- If the return is due to a product defect, shipping damage, or incorrect item, we will cover the return shipping costs.
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If the return is for customer-related reasons (such as dissatisfaction or incorrect size), the customer is responsible for the return shipping costs.
Refund Details:
- We will inspect the returned item and process your refund within 5 business days after receiving it.
- The refund will be issued to your original payment method.
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Please allow 7-10 business days for the refund to be credited to your account, depending on the processing time of your bank or payment platform.
Refund Amount:
Your refund will include the product price. Please note that payment processing fees and applicable taxes collected by the payment platform or financial institution at the time of purchase are not charged by SENIX and therefore cannot be refunded.
